(Updated on March 14th 2017) The present version is published in English for convenience purposes only. In case of any discrepancies between this version and the German version, the German version shall prevail.
1. GENERAL REMARKS
This document, together with the additional information available on www.tse17.com (the “Site”) constitutes the Terms of Sale (the “ToS”) in force between the user of the Site (“You” or the “User”) and TSE 17 GmbH/LLC Deutschland (“TSE 17 GmbH/LLC”). It governs the contractual relationship between you and TSE 17 GmbH/LLC in relation with any purchase made on or through the site (the “transaction”). At the time of verification of your order by checking the box provided for this purpose and clicking the "CHECK OUT" button, you hereby state that you fully and unconditionally accept these ToS. Please read carefully the ToS before proceeding to any transaction through the site. You are bound by the version of the ToS that is in force at the time you submit an online form (the “form”) confirming your intent to order products on the Site (the “order”).
The ToS shall also apply if you choose to place your order through TSE 17 GmbH/LLC customer service (the “customer service”) by using the contact form available on the site, or by calling the following phone number +1 347-329-4373.
If you placed an order through the customer service, the products you ordered will be delivered with the ToS. If you do not accept the ToS or if you do not want to keep the products, you may return your parcel by following the procedure described under clause 13. If you do accept these ToS and wish to keep your products, you have nothing to do. After five (5) days, the ToS shall be considered as accepted and you agree that you will be bound by these ToS
2. MODIFICATION OF TERMS
TSE 17 GmbH/LLC may at any time amend the ToS, without prior notice. It is your responsibility to regularly check the ToS to remain informed of their latest amendments.
You may place an order only if your billing address, your delivery address, and the address corresponding to your credit card are all located in one and the same country among the following: Germany, Austria, Belgium, Spain, France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, United Kingdom, United States of America, Canada or Switzerland (the "Countries").
4. OPERATION OF THE SITE
The site is a secure online platform that allows users to place an order online and receive by mail the articles or goods offered for sale on the site (the “product(s)”).
5. CHARACTERISTICS OF PRODUCTS
The authoritative description of the products is the description published on the site at the time of the order.
Images of the products are provided for information purposes only and shall not be representative of the characteristics of the products, in particular with respect to general appearance, color or any other characteristic.
6. AVAILABILITY OF PRODUCTS
Images of the products on the site are provided for information purpose only on TSE 17 GmbH/LLC’s collection and their publication on the site shall not constitute an offer.
The publishing of products’ descriptions on the site shall only constitute an invitation to make an offer. By placing an order, the user is making an offer to TSE 17 GmbH/LLC, and TSE 17 GmbH/LLC has the right but not the obligation to accept or reject the offer, in its sole discretion.
Products’ price is stated in Swiss Franc (CHF), Euro (€), Pound Sterling (£), US Dollar ($) and with all taxes included. The currency is automatically assigned according to the territory of the billing and delivery addresses.
You understand and agree that products may be subject to customs duties, postal, tax or any other additional costs to transport, import or deliver the products in your country of residence or delivery. These taxes are independent from TSE 17 GmbH/LLC’s control. You agree, if applicable, to fully bear these additional costs which will appear before you check the box related to the ToS and click on the “CHECK OUT” button.
All orders are subject to stock availability of the product(s). items in your shopping basket are not reserved and may be purchased by other users until the confirmation of your order.
TSE 17 GmbH/LLC, in its sole discretion, reserves the right not to confirm an order, including but not limited to where there is an assumption that the user will place an order for resale purposes.
When completing the form, you must specify the means of payment that will be used to complete the transaction in response to your order, subject to acceptance by TSE 17 GmbH/LLC. Each order is checked paying particular attention to the billing address, the delivery address and the credit card used.
The following means of payment are accepted by TSE 17 GmbH/LLC:
- American Express
- Master Card
We only accept credit cards of individuals (excluding company cards) residing at the billing address.
Billing information indicated in your order must correspond to the credit card holder. TSE 17 GmbH/LLC may contact the credit card holder directly if necessary for verification and ask him/her for additional information. Such verifications will extend the delivery time with two (2) additional business days. If this condition is not fulfilled and/ or TSE 17 GmbH/LLC fails to reach the holder of the credit card, TSE 17 GmbH/LLC reserves the right to cancel your order.
You may prefer to place your order through our customer service, which you may contact as specified in clause 1 hereinabove. Please note that no bank details shall be sent by email or through the customer service contact form. The customer service will request from you – on the phone exclusively – all information required by the financial institutions to process the payment of your order.
Your credit card will only be charged at the time of shipment of your order, after checking your data and upon receipt of the authorization provided by the issuing company and upon acceptance of your order by TSE 17 GmbH/LLC.
Subject to the acceptance of your order, TSE 17 GmbH/LLC will send you a confirmation of the conclusion of the transaction to the email address that you provided when placing the order.
The transaction will only be concluded when TSE 17 GmbH/LLC will have confirmed its acceptance by sending you the confirmation email including a summary of the order, the price of the products, the date and time of the order, the shipping fees, the taxes and custom duties and the mean of payment chosen by you.
Any order placed on a holiday or weekend will be processed the next business day.
If you wish to cancel or modify your order before the shipment of your products, you may contact TSE 17 GmbH/LLC as soon as possible at the following phone number +1 347-329-4373. TSE 17 GmbH/LLC will use its best endeavors to fulfill your request. However, this request will be handled as a simple wish, which TSE 17 GmbH/LLC will handle in its sole discretion. TSE 17 GmbH/LLC cannot warrant that the Order will be canceled or modified upon your request.
9. USER ACCOUNT
You may register on the site to obtain a user account, that will allow you to benefit from the Services as described in the ToU.
TSE 17 GmbH/LLC kindly asks you to refer to the ToU available through the following link ToU for any issue related to your user account.
10. SHIPMENT NUMBER
TSE 17 GmbH/LLC will send you, upon shipment of your order, a confirmation email which will contain your tracking link.
To ensure the safety of your order, TSE 17 GmbH/LLC does not provide directly your tracking number, but your DHL’s tracking link.
11. TRANSPORT AND DELIVERY
Products will be delivered exclusively to the address mentioned in the form at the time of the order. You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the products. The amount of the shipping fees is indicated at the time of placement of the order.
Shipping costs are available in three currencies, depending on the country where the delivery has to be made. They are automatically calculated in the currency of the country of delivery.
You agree and recognize that shipment’s options vary, depending on the country where your order has to be delivered. Deliveries will be shipped by DHL, DPD and UPS. The recipient’s signature is always required.
In all circumstances, you will have access, through shipper’s interface, to the date of delivery of your products scheduled by the carrier while filling out your order.
TSE 17 GmbH/LLC undertakes to ship your order as soon as possible after completion of the transaction. TSE 17 GmbH/LLC shall not be liable for late delivery, damage due to transportation or any other damage directly or indirectly related to the shipment of Products.
At the time of delivery of products, you are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, you shall be responsible for taking detailed pictures of the box and of the products, for immediately reporting the alleged damage to the carrier in charge of delivery (the “carrier”) by expressly reserving your rights upon delivery of the products and for informing our customer service within three days.
In case of express reservation of your rights under the conditions mentioned in the previous paragraph, with the carrier and / or our customer service, an investigation will be opened with the carrier and a reply will be sent to you within seven business days.
In the absence of such express reservation of your rights, delivery shall be considered as accepted by you and no dispute on the packaging shall be validly brought afterwards.
All orders placed on the site are sent with their original package.
13.1 State of the product returned
TSE 17 GmbH/LLC may accept unused products in their original condition and proceed to a refund if the original purchase receipt and its return authorization number are sent with the product.
In addition, TSE 17 GmbH/LLC will not accept any return of products that appear to have been used or have been damaged.
13.2 Return request
Within fourteen (14) days from receipt of your order, you shall inform TSE 17 GMBH/LLC of your wish to return the product(s).
To do so, you can:
- or contact the Customer Service at+1 347-329-4373 - OPTION 2 in order to receive its authorization number and the DHL preprinted label by email. You then have fourteen (14) days to return the products.
13.3 Return conditions
You will not bear the return shipping costs if you follow the return instructions included in the delivery box.
- You can arrange the pick-up by the parcel service at a convenient time for you between 09.00 am to 5.00 pm (Monday from Friday, except bank holidays).
- You must return the product in its original parcel and original package. If not, you may incur the payment of a fee.
- Place the original package(s), the return authorization email and the original purchase invoice in the shipping parcel.
- Close properly the shipping parcel. Provide the parcel service with the parcel and the sticker on the collection date scheduled with TSE 17 GmbH/LLC Customer Service.
You may also organize the return with the courier of your choice, under your responsibility, within fourteen (14) days of informing the client service.
In addition, you agree to take particular care when packing the product to be returned. If the returned product has been damaged due to improper packaging, TSE 17 GmbH/LLC reserves the right to refuse its return or to accept it with a partial refund only (price reduced with repair costs).
Following receipt of your products in return, and provided that the return conditions are met, TSE 17 GmbH/LLC shall notify you by email that the total or partial refund of your order is being processed. A credit shall then be issued in the same form as the original payment.
Depending on your financial institution, the refund may take up to 15 (fifteen) working days after TSE 17 GmbH/LLC has sent you the confirmation of the return.
TSE 17 GmbH/LLC undertakes to ensure that high quality standards are continuously met in the manufacturing of all products. Every product is controlled before being shipped.
However, if your product shows any defect, please contact the customer service immediately, and no later than five (5) days from the date of delivery, at the following email address: email@example.com.
In such case, you must indicate in your email the alleged defect and join every supporting document (detailed photos of the product, purchase date, number of the order, etc.).
After considering these elements, TSE 17 GmbH/LLC reserves its right to recover the product to conduct a physical investigation.
In case of a recognized defect, TSE 17 GmbH/LLC undertakes to either replace the defective product to the extent of available stocks, or to either partially or fully refund the purchase price to you, depending on the nature of the defect.
TSE 17 GmbH/LLC reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which you are responsible, or which derives from the nature of the product (certain products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).
15. LIMITATION OF LIABILITY
Subject to possible liability arising from a defect as defined supra, TSE 17 GmbH/LLC shall only be liable for damages resulting from gross negligence or willful misconduct, whether in connection with the conclusion or performance of the Transaction or in connection with your use of the site.
16. PRODUCTS' CARE
TSE 17 GmbH/LLC strongly recommends that you consult a professional care advice.
- store your products in the TSE 17 GmbH/LLC package provided to you when you are not using them;
- avoid contact with abrasive surfaces and don’t scratch.